7 Day Satisfaction Guarantee Terms & Conditions
We offer a 7 day satisfaction guarantee on all standard stock items.
Our return policy is simple, all you need to do is email us within 7 days of the date of delivery & advise us the item you wish to return. You will then be issued a return authorisation number and be asked to confirm how you wish to return the unwanted item.
Rejected items can be returned to us in 1 of 3 ways:
Option 1 - Customers Own Carriers
Some customers choose to use their own carriers for returning items to us. Please ensure goods are returned within 14 days of the original delivery date. All returns must be received as new in a merchantable condition.
Wovenground are sorry to advise we cannot take any responsibility for damaged or lost items shipped back to us by customers using their own carriers.. The ownership & responsibility of any Items being returned remain the customers responsibility until the item has been signed for by one of our warehouse team.
We strongly recommend that customers insure any item they are returning to us to cover for any eventuality.
Option 2 - Wovenground Collection
We are happy to arrange a collection for you. Please e-mail us requesting a collection & advise where & when the goods can be collected. Please note all collections are made Monday to Friday only on a nominated day between 9.00am – 5.00pm.
Unfortunately as we provide a FREE delivery service we are unable to provide a free collection service.
Wovenground Collections are charged as follows:
Small Rug ( 70x140 - 120x180 ) £20 per item
Medium Rug ( 140x200 - 170x240 ) £25 per item
Large Rug ( 200x290 Upwards ) £30 per item
Failed Collections are charged at £15 for each collection attempt.
Option 3 - Wovenground Exchange
If you wish to make a re-selection this is not a problem, simply let us know which item you would like to re-select & we will do the rest.
Where an exchange is requested the rejected item will be collected when your re-selection is delivered. Please note collection & exchange charges are lower than return charges as we subsidies the delivery .
Exchanges take place Monday to Friday between 9am & 5pm.
Wovenground Exchanges are charged as follows:
Small Rug ( 70x140 - 120x180 ) £10 per item
Medium Rug ( 140x200 - 170x240 ) £15 per item
Large Rug ( 200x290 Upwards ) £20 per item